Thursday, June 25, 2009

You Calc. We Analyze ;-)

The LucidEra demise brought me to this article. Rasmus compares Good Data with YouCalc. He claims that the key benefit of YouCalc is that it is directly accessing SalesForce, HighRise or Google data instead uploading them to a syndicated storage. The YouCalc approach is called REPORTING. It is not good or bad, it is just different from what we do. Rasmus should rather compare his company to BIRT, JasperSoft or others. The comparison with LucidEra, PivotLink or Good Data just doesn't stick.

Let me explain why on a simple example. We found that trending is one of the most interesting analyses (not only in the CRM area). Pipeline keeps changing. Average sales rep tends to be optimistic the first month of each quarter. The optimism is going down as the end of quarter approaches. To analyze the attitude of individual salesman or a sales team, analytical vendor needs to collect data snapshots on regular basis and analyze the pipeline changes in between these snapshots. Reporting applications like YouCalc can't do trending analysis (unless very few cases when the original data provider has decided to snapshot their data and give YouCalc access to the snapshots) as well as many others.

Rasmus is right, the direct access to data is something what differentiates Good Data from YouCalc. This is what puts Good Data to analysis and YouCalc to reporting categories. I'm sure that the primary reason why LucidEra is gone is very different.


Rasmus said...

Challenge me - analyze something meaning full for a salesforce user, and we will come up with the same analysis :-)


ZD said...

Great! You are the man! I'm not interested in Salesforce in this regard. I believe you can do trending in SalesForce as it is one of the few CRMs that do snapshot their data.

I would like to see the weekly sales rep. pipeline trending report on top of data. You can see the report, that I'm talking about the "Sales Cycle Analysis - Days to Close" that you can find in our NetSuite project template.

By the way, most comments that I've read about LucidEra concluded that the problem was in their tight association with SalesForce ;-) What is YouCalc ability to analyze other (generic) data sources?

Rasmus said...

We have not worked on Netsuite before but if they allow us to grab their data via some API, we can do it.

Meanwhile, you need to study our site a bit, your questions and original view on reporting vs. analytics tells me you have spent no time looking at us.

Analytics vs. reporting does not have to do with which data you are working on, it has to do with what you do with the data. Do you simply query, sort, filter, and pivot it, or do you analyze it applying all types of analytics - mathematical logic, business logic, etc. We analyze the data, we don't just report on it.

We should meet up, would be fun